Our core values are the founding stones of our business. Throughout the years, we took the time to discover them, test them and now we refer to them every time we want to make sure that we are in the right direction.
Working is supposed to be fun! Service 2000 is our source of income, but also our family and our opportunity to achieve greatness together. We have a responsiblity to keep our job a fun place to work at and must keep in mind that we are privileged to have such a positive impact in so many homes.
To strive for excellence, each of us assumes his responsibilities in an exemplary manner, which does not stop at our job description, but to guarantee peace of mind to our customers. In situation with gray areas, we work together towards a solution to clarify it all for good.
RESPECT OF PEOPLE AND THEIR TIME
Service excellence requires to respect our word when committing to bring peace of mind to our customers.
But it starts by respecting ourselves and our teammates. We made some business decisions to provide quality of life to our team, which reflects in the quality of service we can provide to our customers.
Our success results from a team effort. No one can claim that Service 2000’s success is their only.
Anytime possible, we make that our actions help our colleagues to be effective and remain alert to the negative effects that our actions could cause.
In order to improve, we strongly rely on collective intelligence. The sum of experience and brain power of all of our people leads us to find great solutions to improve customer experience, to reduce wastes in time and money, our better support our colleagues and to help make the job even more pleasant.
We only recommend to fix what is worth fixing moneywise or based on other factors important to the customer. We can afford to remain objective because we charge for our expertise and do not give.
However, we make a point not to overcharge our services in any situation. We found this positive behaviour to help us sleep tight at night.
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