In less then 24 hours, I had a technician home. I received an incredable service from Mr. Patrice Vocino. Not only he explained clearly the problem with my washer but he gave me recommendations, tips for my next purchase and took the time to answer all my questions. I would like to emphasize that his focus was to help the customer and not even once I felt pressured to purchase anything. Mr. Vocino, thank you and great job! I strongly recommend Service 2000. A satisfied customer!!!